At FLUX, we work hard to deliver every order quickly, safely, and with care. Below you'll find everything you need to know about our shipping and delivery process.
Delivery Coverage
We deliver across all governorates in Egypt through trusted courier partners.
Delivery Times
- Greater Cairo & Alexandria: 2–4 business days.
- Other governorates: 3–6 business days.
Orders are processed within 24–48 hours of confirmation (excluding Fridays and public holidays).
Shipping Fees
- Free shipping on all orders over 1,500 EGP.
- Standard shipping fees apply for orders below 1,500 EGP and are calculated at checkout based on your delivery address.
Cash on Delivery
Cash on Delivery (COD) is available across Egypt. Payment is collected by the courier upon delivery.
Order Tracking
Once your order ships, you'll receive a confirmation with tracking details via email or WhatsApp. You can also reach our support team for live updates.
Delivery Attempts & Address Accuracy
Please ensure your shipping address and phone number are accurate. If our courier cannot reach you after multiple attempts, the order may be returned and a re-shipping fee may apply.
Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us within 48 hours of delivery with photos and your order number, and we'll resolve it as quickly as possible.
Contact Us
- WhatsApp: +20 155 567 0093
- Email: support@fluxeg.com
- Business Hours: Sunday – Thursday | 9:00 AM – 6:00 PM (Cairo Time)
Thank you for shopping with FLUX. We appreciate your trust and look forward to delivering to you with care.