Easy exchange within 14 days.
At FLUX, we want you to love every purchase made for your little ones. If you're not fully satisfied with your order, we're here to help with a simple and transparent process.
Return Policy
Returns are accepted within 14 days from the date of delivery. Items must be:
- Unused and unworn
- In their original condition
- With all original tags and packaging attached
For hygiene and safety reasons, certain items such as underwear, socks, hair accessories, or personalized products may not be eligible for return unless received damaged or defective.
Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds are processed within 7–14 business days, depending on your payment method and bank processing times.
- Refunds will be issued to the original payment method whenever possible.
Non-Returnable Items
The following items cannot be returned or refunded unless defective or incorrect:
- Sale or clearance items
- Gift cards
- Personalized or customized products
- Hygiene-sensitive products
Exchange Policy
Exchanges are subject to product availability. If you'd like a different size or color, please contact our customer support team within the return period.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
Our team will resolve the issue as quickly as possible.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Shipping fees are non-refundable unless otherwise stated.
Contact Us
For any return or refund inquiries, please contact FLUX Customer Support:
- Email: support@fluxeg.com
- Business Hours: Sunday – Thursday | 9:00 AM – 6:00 PM
Thank you for shopping with FLUX. We appreciate your trust in us and look forward to dressing your little ones in style.